Stress Free
Help desk Migrations
Thinking about moving to a new help desk? Our experts work directly with you to understand your unique requirements to ensure you hit the ground running.
Our Services
Data Migrations
Move seamlessly to your new platform
We do the heavy lifting to ensure a smooth and seamless transfer to your new help desk with minimal disruption. We work with you throughout to understand your unique requirements, allowing your team to focus on providing a first-class experience to your customers.
Discovery
Discover the best help desk for your business
Unsure what platform will be best for your business? We can help you pick the best platform to meet your needs, and perform trial migrations so that you can start testing it out with real-world data.
Consultancy
Enhance your help desk
Our team of experts specialise in AI and can help you leverage features, integrations and automations to improve and optimise your help desk. Let our experts help empower your customer support team.
Talk to our team
Get in touch to see how we can help you.
Our Approach
We take care of every step of the data migration
Understand
We work closely with you to understand your unique requirements and goals for the migration. As part of our planning we aim to gain a complete understanding of the size and format of the data you plan to move, your budget, timelines, data security and provide you a quotation.
Develop
We develop the initial migration scripts that can fetch, clean and send a small extract of your source data into your chosen new help desk as part of a demo migration. This helps your support team to trial your new platform with real-world data and become acquianted with your new help desk solution. This also allows us to discuss the best approach to map custom fields, handle inconsistencies with data formatting or discuss other adjustments that need to be made before proceeding with your complete migration.
Refine and Migrate
Once any final adjustments are made to the migration scripts, we will work with you to plan the full data migration to minimise any disruption. You will still be able to use your existing help desk while the core data migration is taking place, with zero downtime.
Verify and Transfer
To ensure your migration went as planned, we work with you to validate that all the required data was transferred successfully. We will then work with you to select an appropriate time to migrate the last remaining data and switch communication channels to your new help desk, to minimise disruption to your customers.
Ongoing Support
After the migration is complete, our experts are available to support you as you get acquainted with your new help desk, and can provide additional expertise on leveraging new AI tools on your chosen platform.